Refund and Returns Policy

1. We are proud of our customers and always strive to provide the best services and products.
2. The customer has the right to return the product within 3 days from the date of receipt, provided that the product is intact and its contents have not been altered and the customer bears the full return shipping costs, and the cost of the product is returned to the customer within 14 days of inspection once the inspection is completed.
3. The customer has the right to exchange the product with another product before sending the shipment, after sending the shipment, he has the right to exchange the product within 10 days of operation and bear the full cost of shipping and the difference in the cost of the product.
4. If the product is defective or does not conform to the specifications specified at the time of purchase, the customer has the right to exchange or return the product within 10 days, and the customer in this case has the right to a full refund.
5. Products included in discounts and offers are not subject to exchange or return, except for the existence of a defect in the product. See Article 4 of the Return Policy.
6. Products cannot be returned or replaced in the following cases:
   • Cannot be returned after 3 days.
   • No exchange is accepted after 10 days.
   • Used products are not returned or exchanged.
   • When the product is changed from its original condition or some of the contents is lost.
7. Canceling the request: The customer has the right to cancel the request if it has not been confirmed before the store or entering the execution stage.
8. The store has the right to cancel the order for any reason, and the customer must be notified in writing by email or short message on the mobile phone or via WhatsApp.
9. If the shipment is not received after it is shipped to the customer, the shipping costs incurred will be deducted.
10. If you are not satisfied with the purchase process, or you face any problem, we are always ready to carry out the return process by contacting us via WhatsApp 0536483033 during the official working hours from 9 a.m. to 7 p.m.