Frequently Asked Questions

1- Do I have to create an account in the store to be able to order?

Yes, but you still can browse through our store and add to cart without creating an account. Once you want to checkout you will have to login.

2- Can I cancel an order? Is there a specific period for that?

Yes, the order can be canceled as long as it has not been shipped yet.

3- Do you provide order tracking feature?

Yes, as soon as the order is shipped out, we will send you the tracking information so you can track your shipment with the shipping courier.

4- What are the payment methods available from you?

Mada, Visa, MasterCard, Tamara, STC pay, and Apple Pay.

5- Is your website authenticated for online payment?

Yes, we make sure of all the security and data encryption rates for our customers.

6- What is the cost of shipping and delivery?

Free – For orders above 399 SR.

29 SR – For orders less than 399 SR

7- What is the delivery time?

Currently we deliver our goods within Saudi Arabia only.

    • SMSA Express: 29 SR (between 3-6 Working Days).
    • Our Delivery: 15 SR (ONLY in Jeddah, 1-2 Working Days). Cash On  Delivery is accepted via this method only in Jeddah. NOTE: Only cash.
    • Local pickup from store.
    • Orders received on Fridays and on National Holidays will be processed and shipped on the next working day.

8- Do you have a refund system available?

Yes. The customer has the right to return the product within 3 days from the date of receipt, provided that the product is intact and its contents have not been altered and the customer bears the full shipping costs, and the cost of the product is returned to the customer within 14 days of inspection once the inspection is completed.

For more, please click here.

9- Do you have a store?

Yes. Our showroom is at:

Queen’s Building,
King Abdul Aziz Street,
Jeddah, Saudi Arabia

Click here for the location on google map.

10- Can I add products to the cart and come back again at a later time?

Yes, the shopping cart saves the entries so that you can refer to it again.

11- How can I contact you?

If you have any questions, please fell free to get in touch with us.
Click here for all the available contact means you can reach us with.

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